"People forget what you have said, they forget what you have done, but they never forget the feeling that you have given them". This inspiring quote by Maya Angelou is so on point and Facility Management really can have a major effect on the level of Hospitality in an organization, so what are you waiting for?
In the last years we have been working with Facility Management departments all over the world. We helped many of them with implementing Hospitality concepts because it is so much more than just hostesses with a great smile or customer friendly behavior.
Instead of implementing separate elements and wait for results, we work with a proven plan with all essential elements of hospitality. Because of this, we witnessed customer satisfaction increase tremendously, processes were more defined ánd more than once we saw opportunities for more effective work and therefore cost savings.