Hospitable organization


Guidelines to how Facility Management makes the organization hospitable!

"People forget what you have said, they forget what you have done, but they never forget the feeling that you have given them". This inspiring quote by Maya Angelou is so on point and Facility Management really can have a major effect on the level of Hospitality in an organization, so what are you waiting for?

In the last years we have been working with Facility Management departments all over the world. We helped many of them with implementing Hospitality concepts because it is so much more than just hostesses with a great smile or customer friendly behavior

Instead of implementing separate elements and wait for results, we work with a proven plan with all essential elements of hospitality. Because of this, we witnessed customer satisfaction increase tremendously, processes were more defined ánd more than once we saw opportunities for more effective work and therefore cost savings.


Smart Building Training

Hospitality makes the difference

The online training course "Hospitality" will enable you to: 

  • Increase internal customer satisfaction
  • Contribute to a better image of the organization 
  • Put your customer in the center of your daily work
  • Receive a certificate of completion after finishing this program
  • Have a better understanding of your customers 
  • Create a positive image of Facility Management within your organization
  • Make your processes more efficient and save time and money

What other people say

I heard so many things about hospitality but I didn't know how it could benefit me. This training course really helps me to have a clear overview and I can start working on it in my own organization thanks to the practical lessons and assignments. 

Cindy - Denmark 

I didn't know that Hospitality can have such an impact on several aspects of Facility Management, it was really educational and a nice way to learn more about it.

Hospitable organization

Danny - Germany

Discover our training content


online hospitable organization

Online Hospitality

Discover how you can influence and adjust your online presence to the desired hospitality level. 
offline hospitable organization

Offline Hospitality

How to surpass your internal and external customer's expectations by an irresistible offline visit.
Hospitable organization

Convince them!

Discover all the reasons why hospitality is such an added value and how to convince your management.

outsourcing contracts

Nice to meet you!

Understand your customer and get to know him better to spot opportunities for improvement. 

Guest Journey Facility Management

Guest Journey

Improve processes by learning from your internal and external guest experiences. 
hospitality in facilities management


Take advantage of those who went before you, get inspired and benefit from low hanging fruits. 

Implementation sustainability

Time for action!

Proven implementation plan that helps you to start with hospitality as a concept in practice right away!
Outsourcing Facilities Management

Best practices

Detailed cases from successful hospitality implementations in several situations.
Hospitable organization
€ 69,-

Hospitality Training Course

  • Increase internal customer satisfaction
  • Contribute to a better image of the organization 
  • Make your processes more efficient and save time and money


As a compliment for our work we received multiple awards and we are well-known speakers on international Facility Management conferences. One of the things that is a hot topic in Facilities Management at the moment is THE WAR ON TALENT. 50% of the professionals in our sector are retiring within now and 10 years, so it's time for action!

New generations are coming in but one of the things we have learned is that their attention span is only 8 (!) seconds. Do you know how you will manage them? How you will create workspaces for them? We work with these new generations on a daily basis and therefore we have come up with practical tools to help you get ready for the future. 

As an extra bonus to your purchase, you now get FREE access to our training course about Generation Y and Z.

Ready, set, go!


We guarantee a 100% satisfaction guarantee for this training course. We have collected the newest trends and developments in the sector, to combine it with our practical experiences that we've gained over the years. With the tools from the course at hand, any Facility Manager is able to take first steps towards a hospitable organization.

Are you experiencing any difficulties? Please reach out to us within 14 days so that we can put a smile on your face again!

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